Tanya
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Recent activity by Tanya-
How can I change my shipping address?
Right now there are two ways; call 0808 1683766 or send us an email indicating such at support@eventgroove.co.uk. If it's urgent, we suggest you call us immediately, but if you prefer to send an em...
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How do I contact the CEO of Eventgroove directly?
To contact our CEO, Lance Trebesch, please send an email directly to lance@eventgroove.co.uk. Please do not change the subject line as this will help ensure that your message is not caught by our s...
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How will I receive my order?
The box we send to you will contain your purchase along with the receipt which lists all of the contents of the package. Printed tickets are shipped in stacks with a cover sheet on top that lists t...
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Is online credit or debit card payment the only method of payment you offer?
As of right now, we only accept payment with credit or debit cards. If you are more comfortable purchasing over the phone with your credit or debit card, please call us at 0808 1683766.
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What ticket stocks are suitable for printing tickets?
All of the ticket stocks offered on Eventgroove are quality card stocks suitable for printing tickets with stubs. The paper that is used in most office applications for copying is 75 gsm-120 gsm. I...
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Is it possible to have my order shipped to an address that is outside of the United Kingdom?
Yes, Eventgroove does ship outside of the UK to mainland/Continental Europe using DHL. Just input your address to get a quote and estimated shipping time.
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How do I track my order after it ships?
To track the DHL shipping information for your order, simply sign in and go to Your Account. There you can see the orders that have been shipped and can be tracked through DHL. Your account page al...
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How much will it cost to ship my order and how long will it take?
Shipping costs vary depending on the weight of the order and which shipping method you choose. To view a price for each shipping option, add the item to your shopping cart. When you are viewing the...
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Do you offer a nonprofit discount?
We're happy to offer a 10% discount on all products shipped to non-profit organisations providing us with a valid HMRC number.
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I was unable to find the answer to my question in the FAQ, how do I contact Eventgroove for additional information?
Eventgroove is focused on you, the customer. We want to make it easy for you to communicate with us. One of the best ways to do that is by using the Ask a Question Form. It's quick, and more import...